When I plug in my Integral USB Flash Drive, my computer displays a “USB device not recognized” message, what does this mean?

There can be a various causes to this problem. Follow the steps below to try and solve the issue:

  • Firstly ensure you are plugging the USB Flash Drive directly into the PC or notebook and ensure you have the latest USB drivers for your operating system
  • Try plugging your USB Flash Drive into another USB port on your PC/notebook. You could test the USB on another PC or notebook if available
  • Keep your USB Flash Drive plugged in and perform a full ‘Windows Update’ to check for any missing or newer drivers for your computer. To do this, open Internet Explorer and click Tools> Windows Update and follow the onscreen instructions

If you are still experiencing problems, please fill in the tech support form and we will help with your issue.