Browse our FAQs about Troubleshooting

My device does not recognise my Integral memory card. What is wrong?
  • Make sure the memory card is not inserted upside down, this is a very common issue with memory cards in mobile phone handsets.
  • Try rebooting/switching on your device with the memory card already inserted.
  • Is your device SDHC / microSDHC compatible? – many cameras, PDA’s, mobile phone handsets and built-in card readers (on a PC) produced before Summer 2007 will not work with SDHC memory cards.
  • Check the switch on the side of the memory card is not set to the “lock” position. If the memory card is locked; move the switch to the unlock position and then try again
  • If you have a SDXC card you must use a compatible SDXC device. To use on a PC you will require a compatible device and a compatible operating system. Please click here to see our guide
  • Try another memory card
I have saved my photos back to the memory card. Why can’t I view them in the camera?

Most cameras will only view images stored within a set folder structure. If you have saved the images to new folders we suggest moving the images back to within the camera’s folder structure and you should be able to view them if in the correct format, but this may not be the case always as some cameras will only display images with the correct EXIF information. (This is extra data stored with the image).

If you have modified the original image or changed the file format using Adobe Photoshop or similar the image may now not be compatible with your camera’s operating system and so will not display on the camera’s viewing screen (the images will be perfectly safe and fine to print).

To avoid problems it is best not to save changed images back to the memory card if possible.

How can I transfer the data from my memory card to my computer?

To transfer data from a memory card to a PC – The PC has to recognise the memory card as a removable drive. It is good practice to back up data kept on a card. This can be done in a number of ways including.

  • Leaving the memory card in your device and connecting your device (usually via a USB cable) to your PC. (Please see your device manual for instructions)
  • Using a suitable memory card slot on your PC if available. Insert the memory card correctly into the appropriate slot on your PC. The memory should show as a “removable drive” in your operating system. (Please note some newer cards may not work in older slots e.g. A SDHC card will not work in a SD only slot)
  • Using an external memory card reader – Connect the memory card reader to your PC and then insert the memory card. The memory should show as a “removable drive” in your operating system. (Please note some newer cards may not work in older reader e.g. A SDHC card will not work in a SD only reader)

Make sure that your internal or external card reader and operating system are compatible with your card and format eg a SDHC card will need a SDHC reader, a SDXC card will need a SDXC reader and a operating system compatible with the exFAT format.

Once the memory card is recognised your can cut-and-paste or drag-and-drop data to and from the memory can as you would with any other drive.

Caution: Do not remove the memory card or turn off the power whilst reading or writing data this could corrupt data.

Why do digital memory cards sometimes become “unreadable” ?

This problem is not related to any particular brand of memory card or device. It can occur when the device had been interrupted when accessing the memory card.

To avoid this problem:

  • DO NOT turn OFF the device or remove the memory card while the device is reading, writing, erasing or formatting.
  • DO NOT use the device while the batteries are low. This could result in corruption. In some cases power can run out as the memory card is being written to.
  • AVOID inserting and removing the memory card with the device switched ON.
  • To fix this problem you will need to reformat the memory card (this will destroy all data held on the card).
  • You may be able to recover images from a corrupted memory card before formatting (see FAQ on reformatting the memory card).
  • Some cameras will not access memory cards that have been formatted in a Card Reader, so please read your camera manual before proceeding with a format.
  • When using card readers make sure the readers light is not flashing and wait a few seconds before pulling the card out of the card reader slot.
My SD Card is write protected – how do I unprotect it?

SD cards have a write lock. This is a switch on the side of the card. The DOWN position is write protect ON and the UP position is write protect OFF.

To use the device in a camera the position of the switch must be UP. It is a good idea to write protect a card with important data.

Do you still need assistance? Contact us and one of our agents will get back to you shortly.