USB - My Integral USB Flash Drive is not detected or I Get a Code 10 or Code 28 on Windows Device Manager.

Click the Windows Start Icon > Right Click on "Computer" or "My Computer" and select "Manage", and on the right hand pane select "Device Manager". If you see a Yellow Exclamation mark visible on "USB Mass Storage Device" then this indicates that Windows was unable to locate the drivers for the device or has installed the incorrect drivers for the device, causing the device to malfunction 

This issue can be caused by a corruption in the Windows Driver Cache file.

To resolve this issue locate and delete the "INFCACHE.1" file. The location of this file varies depending on your Operating System; please follow the correct procedure below for your installed Operating System. We would advise you to backup your system before proceeding.

Before you begin, right click on the "USB Mass Storage Device" in Device Manager with the Yellow Exclamation mark and click "Uninstall"

Windows XP:

  1. The INFCACHE.1 file can be found in the C:\Windows\inf\ directory.
  2. Simply right click the file and click delete. Once deleted simply restart your PC/Laptop and Windows will rebuild the deleted file.

Windows Vista & 7:

  • The INFCACHE.1 file can be found in the C:\Windows\System32\DriverStor\ directory.
  • Right Click on the "INFCACHE.1" file and select "Properties"
  • Select the "Security" Tab and click the "Edit" button
  • Click "Add" and in the "Enter Object Names to select" box type the word "Administrator" and click "ok".
  • Click "Apply" and click "ok" to the Windows Warning Screen. Once you are back at the "Permissions for INFCACHE.1" window, select "Administrator" and check the "Full -Control" tick box. Click "Apply" and click "ok" to the Windows Warning Screen.
  • Click "ok" to the rest of the screens until you are back to the location of the "INFCACHE.1" file.
  • Right Click on the "INFCACHE.1" file and select "Delete". (Please note that renaming the file to any other name will not work)
  • Restart your PC/Laptop and Windows will rebuild the "INFCACHE.1" file.

Once your PC/Laptop restarts. Plug in your Integral USB Flash Drive and your device should function as normal.

If you still experience problems following this FAQ, please fill in a Support form and we will assist further.

 

Share |

USA & Canadian Enquiries

We have a local site for you.

Take me to integralmemoryusa.com Stay at integralmemory.com